Frequently Asked Questions

General

• How do I set my status?
• What are those check marks next to my messages?
• Is my device supported?

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Android

• I accidentally deleted my chats! Can I get my messages back?
• My incoming messages are delayed. How come?
• I'm getting a new Android. How do I move my chat history over?

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iPhone

• How do I recover deleted messages on my iPhone?
• I am not receiving the SMS activation code to verify my WhatsApp account.
• How do I add contacts to WhatsApp on my iPhone?

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BlackBerry

• Why are my messages delayed?
• How do I remove WhatsApp messages from my messages folder?
• How can I get sound and vibration alerts for new messages?

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Nokia

• How do I delete chats on my Nokia phone?
• I get a "Certificate Expired" error message. What does this mean?
• WhatsApp is always on and connected, how do I log off?

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Windows Phone

• I get notifications/tile updates, but when I open WhatsApp, there are no messages!
• How come I don't get notifications for WhatsApp on my Windows Phone?
• How do I delete my account?

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